free shipping on all orders over $50 (Continental US only)

Refund Policy

Our Refund/Exchange policy is 30 days from receipt of goods. If 30 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange.

REFUNDS. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in sellable condition. To complete your return, we require a receipt or proof of purchase and a RA# which you can get by completing the Refund or Exchange form located below.

EXCHANGES (if applicable). We will replace items if they are defective, damaged, or you were shipped an incorrect item (color, size, or item). To submit an Exchange request, please click on the link below to process your request:

SUBMIT A REQUEST FOR REFUND or EXCHANGE

NOTE: We cannot process your request without an RA# (return authorization #). To receive an RA#, you MUST complete the REFUND or EXCHANGE form (above). If you need assistance in completing the form, please feel free to call customer service at 503 912 0483. For faster service, please email us at info@crosskix.com.

Please note that if you purchased your item from another website, retail store, reseller, or special event that we cannot accept the item(s) for refund or exchange. We suggest that you go contact the vendor and submit your refund or exchange request.

Refunds (if applicable). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@crosskix.com.

Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.   

Shipping Address. Our ship to address is provided upon completing the Refund or Exchange form.

Shipping Costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sizing

 Crosskix are made to have a "RELAXED FIT"

They are made to have a little extra room but still has a secure fit that allows your feet to feel stable as you walk. 
    There will be a slight amount of room around the perimeter of the foot and the sides of your feet may meet the shoe walls. This holds true especially when you wear socks. 
      The top of your foot will also have some space. And your toes shouldn't touch the front of the shoe.

      ______________________________

      HOW TO DETERMINE YOUR SIZE

      Follow these simple instructions to determine the proper size Crosskix.

             

       

      STEP 1:

      Place a piece of paper against the base of a wall and place your foot on top making sure that your heel is touching the wall base.

      STEP 2: 

      With a pencil or pen, mark the furthest part of your foot.

      STEP 3:

      Using a ruler, measure the length of your foot from the end of the paper to the mark you made in step 2.

      Your final step is to locate your measurement on the size chart below and cross-reference it with the corresponding size. 

      NOTE: If your measurement falls in between sizes, we suggest to go up to the nearest size for the best fit.


        ______________________________

        SIZE CHART

         

         

        ___________________________

        SIZING TIP:

        Order the size you would normally wear in sneakers. Crosskix have been compared to other sneakers that are "standard" sizing which neither runs small or large.

         ___________________________

        Order the wrong size?

        No problem! We understand there's a good chance this will happen from time to time. If so, simply send back the (unworn) shoes in it's original packaging and we'll send you the correct size. 
        ___________________________

        Request for Exchange or Refund

        To request for an Exchange or Return, click on link below:

        Submit a Request for a Refund or Exchange

        Thank you!