Our Refund/Exchange policy is 30 days from receipt of goods. If 30 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange.
REFUNDS. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in sellable condition. To complete your return, we require a receipt or proof of purchase and a RA# which you can get by completing the Refund or Exchange form located below.
EXCHANGES (if applicable). We will replace items if they are defective, damaged, or you were shipped an incorrect item (color, size, or item). To submit an Exchange request, please click on the link below to process your request:
CLICK HERE TO SUBMIT A REQUEST FOR REFUND or EXCHANGE
NOTE: We cannot process your request without an RA# (return authorization #). To receive an RA#, you MUST complete the REFUND or EXCHANGE form (above). If you need assistance in completing the form, please feel free to call customer service at 888-898-9297. For faster service, please email us at returnandexchange@crosskix.com
Please note that if you purchased your item from another website, retail store, reseller, or special event that we cannot accept the item(s) for refund or exchange. We suggest that you go contact the vendor and submit your refund or exchange request.
Refunds (if applicable). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@crosskix.com.
Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Address. Our ship to address is provided upon completing the Refund or Exchange form.
Shipping Costs. Crosskix will cover shipping costs and returns within the USA.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any questions? Give us a call - (888) 898-9297
