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Talking Shop

July 21, 2014 7 Comments

There’s nothing like getting face time with the vital people overseeing production. Earlier this summer we visited our factory in Fuzhou and can’t be more excited for where things are headed. With every visit, we get a better understanding of the meticulous process set in place to craft every single pair. They also help us to ascertain why certain QC issues occur and ensure that they’re solved so we can deliver the highest quality multi-purpose shoe.

Also on the agenda was making the switch to some newer materials for our next production to improve the overall comfort and durability of our shoe. We've taken into account all the feedback we received on Crosskix 1.0 and made the necessary adjustments for our new upcoming design. 


Your's in motion,

7 Responses

Crosskix Customer Support
Crosskix Customer Support

October 21, 2014

We’d be happy to help with your fit. It’s easy to adjust the instep and any tight spots with a bit of direct heat from something like a hair dryer or heat gun. The heat will soften the material and let you SLOWLY stretch the shoe using your own foot (with a thick sock) and running your finger between the shoe and your foot. The sock and finger help to gently stretch the shoe material.
The KEY is to keep the material in the new shape until it has fully cooled.
If you need extra help with this, please email us at


October 15, 2014

yo compre 2 pares de crosskix pero mi empeine es alto me tallan mucho

Jeffrey Ho
Jeffrey Ho

October 01, 2014

Hi, I brought a pair through kickstarter and one of the “crossbit” went missing, how can I get a replacement for it? In kickstarter you mentioned other logos will be made too, Wil they be available soon?

Overall happy with the shoes only with the velco maybe too strong and became loss to the strap which I fixed with superglue.

If you could email me regarding a replacement crossbit delivered to Sydney that would be appreciated as it looks pretty bad with one side missing it.

Thanks and keep up the work on this project!

Team Crosskix
Team Crosskix

August 21, 2014

Julie - I'm glad you asked. The man who delivers water bottle to our office is very much a fan of the thick sole and absorption he gets when jumping out of his delivery truck 10's of times a day. We don't have any stores in Ontario as of yet, but do have free shipping to USA and Canada through at least the end of the month. If you need any help with deciding on a size, please send a note to and one of our team will help you.

Team Crosskix
Team Crosskix

August 21, 2014

@ Layne – If you’d like some help with the width, send an email to and one of our team will help you out. Also, keep your eyes and ears open for our 2.0 model on Kickstarter. The changes are awesome for the person with a wide foot, high instep, want a snugger fit in the heel area… exciting changes but you don’t have to fit in one of those groups to enjoy the new style! Yes, we will keep 1.0 with some minor but awesome adjustments.

Julie Pollard
Julie Pollard

August 16, 2014

I have artheritis in my hip and i need a shoe that can absorb impact. Are the soles thick enough to do that ? Is there any stores that sell these shoes in Ontario Canada

Layne Tepleski
Layne Tepleski

August 13, 2014

Good morning,
I supported the kickstarter campaign, love the shoes… and am getting a lot of interest and questions from crocs folk
Are you planning to make a shoe that comes in wide sizes
i’ve heard about some hacks one can do to the shoe, however, I’ve not pursued it… is there something one can do give a little more width to the shoe?

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 Crosskix are made to have a "RELAXED FIT"

They are made to have a little extra room but still has a secure fit that allows your feet to feel stable as you walk. 
    There will be a slight amount of room around the perimeter of the foot and the sides of your feet may meet the shoe walls. This holds true especially when you wear socks. 
      The top of your foot will also have some space. And your toes shouldn't touch the front of the shoe.




      Follow these simple instructions to determine the proper size Crosskix.



      STEP 1:

      Place a piece of paper against the base of a wall and place your foot on top making sure that your heel is touching the wall base.

      STEP 2: 

      With a pencil or pen, mark the furthest part of your foot.

      STEP 3:

      Using a ruler, measure the length of your foot from the end of the paper to the mark you made in step 2.

      Your final step is to locate your measurement on the size chart below and cross-reference it with the corresponding size. 

      NOTE: If your measurement falls in between sizes, we suggest to go up to the nearest size for the best fit..but make sure there is at least 1/2" or 12mm from your foot length to the length on size chart.






        SIZING TIP:

        Order the size you would normally wear in sneakers. Crosskix have been compared to other sneakers that are "standard" sizing which neither runs small or large.


        Order the wrong size?

        No problem! We understand there's a good chance this will happen from time to time. If so, simply send back the (unworn) shoes in it's original packaging and we'll send you the correct size. 

        Request for Exchange or Refund

        To request for an Exchange or Return, click on link below:

        Submit a Request for a Refund or Exchange
        Any questions and for faster service, please email us at

        Thank you!

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