Crowdfunding FAQ
Below are answers to the most popular questions with our PRE-ORDER Crowdfunding campaign. If you still have questions, please feel free to contact us at info@crosskix.com.
FAQ's
If you don't reach your target, will there be a full credit for my purchase?
Absolutely! Charges will NOT appear on your credit card if our campaign does not reach our target goal.
When will product ship?
We will begin shipping product within 30 days from end of campaign.
What if my size is not available in my preferred style and color?
You are free to choose any style and color of your choice.
How do I exchange for a different size or style?
Simply submit a Return & Exchange form and we'll make sure to ship your new pair on us!
Can I return my shoes for a full refund?
Unfortunately, no. However, you can exchange them or they make excellent gifts!
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Sizing
Crosskix are made to have a "RELAXED FIT"
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HOW TO DETERMINE YOUR SIZE
Follow these simple instructions to determine the proper size Crosskix.
STEP 1:
Place a piece of paper against the base of a wall and place your foot on top making sure that your heel is touching the wall base.
STEP 2:
With a pencil or pen, mark the furthest part of your foot.
STEP 3:
Using a ruler, measure the length of your foot from the end of the paper to the mark you made in step 2.
Your final step is to locate your measurement on the size chart below and cross-reference it with the corresponding size.
NOTE: If your measurement falls in between sizes, we suggest to go up to the nearest size for the best fit.
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SIZE CHART
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SIZING TIP:
Order the size you would normally wear in sneakers. Crosskix have been compared to other sneakers that are "standard" sizing which neither runs small or large.
Order the wrong size?
Request for Exchange or Refund
To request for an Exchange or Return, click on link below: