Free Priority Shipping in the USA! 30 Day Return Policy & Free Exchanges! info@crosskix.com (888) 898-9297

Crowdfunding FAQ

Below are answers to the most popular questions with our PRE-ORDER Crowdfunding campaign. If you still have questions, please feel free to contact us at info@crosskix.com. 

FAQ's

If you don't reach your target, will there be a full credit for my purchase? 
Absolutely! Charges will NOT appear on your credit card if our campaign does not reach our target goal.

When will product ship? 
We will begin shipping product within 30 days from end of campaign.

What if my size is not available in my preferred style and color? 
You are free to choose any style and color of your choice. 

How do I exchange for a different size or style? 
Simply submit a Return & Exchange form and we'll make sure to ship your new pair on us!

Can I return my shoes for a full refund? 
Unfortunately, no. However, you can exchange them or they make excellent gifts!

Sizing

 

 

 

 ___________________________
.

Order the wrong size?

No problem! We understand there's a good chance this will happen from time to time. If so, simply send back the (unworn) shoes in it's original packaging and we'll send you the correct size. 
___________________________

Request for Exchange or Refund

To request for an Exchange or Return, click on link below:

Submit a Request for a Refund or Exchange
.
Any questions and for faster service, please email us at support@crosskix.com.

Thank you!

div#shopify-section-header.shopify-section { background-color: #ff1a1a; }