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Crowdfunding FAQ

Below are answers to the most popular questions with our PRE-ORDER Crowdfunding campaign. If you still have questions, please feel free to contact us at info@crosskix.com. 

FAQ's

If you don't reach your target, will there be a full credit for my purchase? 
Absolutely! Charges will NOT appear on your credit card if our campaign does not reach our target goal.

When will product ship? 
We will begin shipping product within 30 days from end of campaign.

What if my size is not available in my preferred style and color? 
You are free to choose any style and color of your choice. 

How do I exchange for a different size or style? 
Simply submit a Return & Exchange form and we'll make sure to ship your new pair on us!

Can I return my shoes for a full refund? 
Unfortunately, no. However, you can exchange them or they make excellent gifts!

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Sizing

 Crosskix are made to have a "RELAXED FIT"

They are made to have a little extra room but still has a secure fit that allows your feet to feel stable as you walk. 
    There will be a slight amount of room around the perimeter of the foot and the sides of your feet may meet the shoe walls. This holds true especially when you wear socks. 
      The top of your foot will also have some space. And your toes shouldn't touch the front of the shoe.

       

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      HOW TO DETERMINE YOUR SIZE

      Follow these simple instructions to determine the proper size Crosskix.

             

       

      STEP 1:

      Place a piece of paper against the base of a wall and place your foot on top making sure that your heel is touching the wall base.

      STEP 2: 

      With a pencil or pen, mark the furthest part of your foot.

      STEP 3:

      Using a ruler, measure the length of your foot from the end of the paper to the mark you made in step 2.

      Your final step is to locate your measurement on the size chart below and cross-reference it with the corresponding size. 

      NOTE: If your measurement falls in between sizes, we suggest to go up to the nearest size for the best fit..but make sure there is at least 1/2" or 12mm from your foot length to the length on size chart.

         

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        SIZING TIP:

        Order the size you would normally wear in sneakers. Crosskix have been compared to other sneakers that are "standard" sizing which neither runs small or large.

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        .

        Order the wrong size?

        No problem! We understand there's a good chance this will happen from time to time. If so, simply send back the (unworn) shoes in it's original packaging and we'll send you the correct size. 
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        Request for Exchange or Refund

        To request for an Exchange or Return, click on link below:

        Submit a Request for a Refund or Exchange
        .
        Any questions and for faster service, please email us at support@crosskix.com.

        Thank you!